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Businesses today must invest in understanding the customer from every perspective
Understanding the customer is now the central need for companies in a highly digitalised and homogenised world.
03 July 2019
Customer centricity is now the differentiating factor amongst South African banks
While regulatory and technological disruption have received much attention as the biggest challenges to the banking sector in South Africa, Quinton Pienaar of PwC South Africa believes that having a
15 April 2019
Loyalty programmes remain popular amongst economically active South Africans
The popularity of brand loyalty programmes in South Africa has remained high in tandem with the overall levels of economic prosperity.
17 December 2018
Mint Management Technologies acquires LiquidCRM to bolster customer-centricity
In order to further its customer relationship management (CRM) capabilities, as well as extend its scope of operations, South African Microsoft Certified Partner firm Mint Management Technologies has
24 April 2018
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