Zensar launches three-in-one insurance module for South African market

Indian technology services firm Zensar Technologies has consolidated its presence in the South African market through the launch of its unique insurance module in the country. The “three-in-one” model boasts customised provisions for the insurance sector and is based on the Salesforce cloud. 

Founded in 2001, Zensar Technologies is a Pune-based firm that offers a variety of services in enterprise content management, application development, business process outsourcing and business process management, among a number of others. Among the range of sectors supported by the firm is that of insurance and financial services.

The firm has a unique “three-in-one” insurance module that is designed to cater to the specific needs of the insurance sector. The module has been constructed with the use of the Salesforce Community Cloud, and essentially allows centralised data operations for all three stakeholders in the sector – the consumer, the agent and the employee.

The module digitalises the various processes in the insurance supply chain, including customer attraction, policy development, processing on claims and premiums, as well as subsequent customer services. The module also allows for customers to book field agents on a real-time basis. 

The move comes at a time when a number of South African firms – particularly those belonging to the small and medium enterprises category – are beginning to see the merits of digitalising their operations, despite the heavy costs usually associated with cloud-based technology.

Commenting on the move, CEO and Managing Director at Zensar Sandeep Kishore said, “We are happy to launch our newest solution leveraging the Salesforce platform at this event in South Africa. Our capabilities in the insurance sector includes Guidewire capabilities from our acquisition of Cynosure a Guidewire platform implementation service provider. We work closely with leading insurance players in the region and we are confident that they will find value in our digital solutions.”

Senior Vice-President and Head for Africa operations at Zensar Harish Lala added, “Zensar has established itself as a trusted partner in the financial services, retail and manufacturing sectors in the region, helping our clients in their transformation journey. These solutions will further enable our customers to have a seamless customer experience, engagement and retention.”